Unified Communication

Instant messaging (chat), presence information, voice services (such as VoIP), mobility features (like single number reach and extension mobility), as well as audio, video, and web conferencing.

UC also supports desktop and data sharing, call control, speech recognition, and unified messaging—combining voicemail, email, SMS, and fax into one accessible platform. Rather than being a single product, UC is a suite of technologies that deliver a consistent user experience across different devices and communication channels.

At its core, UC covers all types of communications transmitted over a network. This can even extend to services like IPTV and digital signage, which may function as part of a broader communication strategy—either for one-on-one interactions or mass broadcasts.